Frequently Asked Questions
Everything you need to know about shopping for your home at Dufresne Furniture and Appliances.
What are your delivery and assembly options?
We offer several delivery tiers, including our Full-Service Platinum Delivery which includes professional assembly, placement in your room of choice, and removal of all packaging materials.
Do you offer financing for large furniture or appliance purchases?
Yes, we provide flexible financing plans including 'Buy Now, Pay Later' options and monthly installment plans to help you create your dream home while staying within your budget.
What is your return policy on furniture and mattresses?
We offer a 7-day satisfaction guarantee on most furniture items. For mattresses, we provide a 100-night sleep guarantee to ensure your body has time to adjust to your new sleep surface.
How can I track the status of my appliance delivery?
Once your order is confirmed, you can use our online 'Track My Order' tool with your order number and phone number to see real-time updates on your delivery window.
Do you offer removal services for old appliances or mattresses?
Yes, when you select our premium delivery service, we can provide environmentally friendly removal and recycling of your old appliance or mattress on a one-for-one basis.
What kind of warranties come with my purchase?
All products come with a standard manufacturer's warranty. Additionally, we offer Dufresne Protection Plans that cover accidental stains, damages, and mechanical failures beyond the initial coverage period.